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Customer Service Engineer

Working region: 
Belgium
Employment office: 

Job description

Are you a creative team player and interested in a job that combines software and structural engineering? Then we are looking for you to join our customer-oriented team!

As a Customer Service Engineer you will assist the company with technical support, presentations and demonstrations about our design software SCIA Engineer towards our international customers.

You will become an expert of our software while providing services to customers through trainings and after sales support. 

Responsibilities

  • Help our customers with technical support by phone and e-mail
  • Learn more about the theoretical calculations in practice
  • Give trainings for small and big groups
  • Help the sales team with demonstrations about the program for new customers
  • Consultancy for our customers about all kinds of calculations
  • Willing to travel, mostly within Benelux and France

Tasks

  • Contact our international customers about their questions and remarks
  • Search for a solution for all kinds of questions for customers
  • Perform hand calculations in order to proof the correctness of the calculations
  • Give trainings
    • In house or at customer site
    • Basic, detailed and theoretical trainings about calculating reinforcement, performing a steel code check, …
    • Custom made trainings
  • Give presentations
    • At events about the new improvements
    • Demo’s for sales
    • Webinars about special features within SCIA Engineer
  • Consultancy for our customers about all kind of calculations
  • Travel:
    • Travel frequently to The Netherlands, Luxemburg and France
    • Travel occasionally to the rest of Europe + world
    • Give trainings in Dutch, English, French.
  • Assist development by transferring customer demands, bugs and make some suggestions about new features

 

Profile

  • You have a master degree in Construction Engineering
  • Communicative with sufficient oral and writing skills in Dutch, English and French
  • Spontaneously, friendly, customer oriented 
  • Experience in calculation of constructions is a plus
     

What we offer

Become part of an ambitious team with highly educated engineers within a growing and international organization. An attractive salary with extra-legal benefits and a company car.

 

Contact details

Please send your resume to d.v.mechelen@scia.net with your motivation for this function.

 

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