Customer Service Engineer (CAD / BIM)

Working region: 
Belgium
Employment office: 

Job description

SCIA Join our TeamAre you a creative team player and interested in a job that combines software and CAD engineering? Then we are looking for you to join our customer-oriented team!

As a Customer Service Engineer you will assist the company with technical support, presentations and demonstrations about our design software Allplan towards our customers in the Benelux.

You will become an expert of our software while providing services to customers through trainings and after sales support. 

Responsibilities

  • Help our customers with technical support by phone and e-mail
  • Learn more about CAD and BIM in practice
  • Give trainings for small and big groups
  • Help the sales team with demonstrations about the program for new customers
  • Consultancy for our customers about all kinds of CAD or BIM projects
  • Willing to travel, mostly within Benelux

Tasks

  • Contact our customers about their questions and remarks
  • Search for a solution for all kinds of questions for customers
  • Advice customers with their CAD and BIM workflow
  • Give trainings
    • In house or at customer site
    • Basic, detailed and theoretical trainings about CAD modeling and engineering, reinforcement, BIM, …
    • Custom made trainings
  • Give presentations
    • At events about the new features, improvements, …
    • Demo’s for sales
    • Webinars about special features within Allplan
  • Consultancy for our customers about all kinds of CAD or BIM projects
  • Travel:
    • Travel frequently to The Netherlands and Luxemburg 
    • Travel occasionally to the rest of Europe + world
    • Give trainings in Dutch, English, French.
  • Assist development by transferring customer demands, bugs and make some suggestions about new features

 

Profile

  • You have a degree in Engineering
  • Communicative with sufficient oral and writing skills in Dutch, English and French
  • Spontaneously, friendly, customer oriented
  • Experience with CAD and BIM is a plus

 

What we offer

Become part of an ambitious team within a growing and international organization. An attractive salary with extra-legal benefits and a company car.

 

Contact details

Please send your resume to d.v.mechelen@scia.net with your motivation for this function.

 

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