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Customer Service Engineer - SCIA Engineer

Working region: 
Belgium
Employment office: 

Job description

SCIA is hiringIf you can stare at tall buildings wondering how it stands up, you’ll feel at home at SCIA. Everyone in the team shares the same passion. We stimulate your urge to work things out, keep discovering and innovating. Our teams are invested in making SCIA even more successful and more importantly are having fun doing so. Don’t worry if you don’t have a lot of experience yet, we provide a creative environment with loads of learning opportunities and trainings. 

As a Customer Service Engineer you will assist our customers with technical support and give presentations and demonstrations about our design software SCIA Engineer all over Europe. This means you will travel frequently for work. 

You will become an expert of our software while providing services to customers through trainings and after sales support. You’ll join a motivated and dynamic team and become part of SCIA with its open culture and great work environment.
 

Responsibilities

  • Help our customers with technical support by phone and e-mail
  • Learn more about the theoretical calculations in practice
  • Give trainings for small and big groups in different countries
  • Help the sales team with demonstrations about the program for new customers
  • Consultancy for our customers about all kinds of CAD or BIM projects

 

What you’ll do:

  • Contact our international customers about their questions and remarks
  • Search for a solution for all kinds of questions for customers
  • Perform hand calculations in order to proof the correctness of the calculations
  • Give trainings
    • In house or at customer site
    • Basic, detailed and theoretical trainings about calculating reinforcement, performing a steel code check, …
    • Custom made trainings
  • Give presentations
    • At events about the new features, improvements, …
    • Demo’s for sales
    • Webinars about special features within SCIA Engineer
  • Consultancy for our customers about all kinds of CAD or BIM projects
  • Travel:
    • Travel frequently to The Netherlands and Luxemburg 
    • Travel occasionally to the rest of Europe + world
    • Give trainings in Dutch, English, French.
  • Assist development by transferring customer demands, bugs and make some suggestions about new features

 

Profile

  • You have a masters degree in Construction Engineering
  • Communicative with sufficient oral and writing skills in Dutch, English and French, we do provide additional language training if necessary
  • Spontaneously, friendly, customer oriented
  • Experience in calculation of constructions is a plus
  • You like to explain things and giving a presentation gives you a thrill
  • You would like to travel frequently

 

What we offer

  • Become part of an ambitious and fun team within a growing and international organization. You will travel frequently for work to meet our customers. 
  • We encourage our employees to develop themselves through a wide range of training and development opportunities. So don’t feel discouraged if you don’t have a lot of experience yet.
  • We offer an exciting work environment that brings people together and encourages an entrepreneurial and innovative spirit. An attractive salary with extra-legal benefits (meal vouchers, health insurance, group insurance) and a company car. 
  • You’ll work in an easy to reach office building in Hasselt (Corda Campus), with a vibrant work atmosphere and colleagues from all over the world. 

 

Contact

Want to know more about SCIA or about this position? Get in touch with HR for a cup of coffee at our office in Hasselt or contact us at hr@scia.net.

 

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