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Customer Service Engineer (SCIA Engineer / Allplan)

Working region: 
Belgium
Employment office: 

Job description

Are you a creative team player and interested in a job that combines software and structural engineering? Then we are looking for you to join our customer-oriented team!

SCIA is hiringAs a Customer Service Engineer for our software Allplan, you will assist the company with technical support, presentations and demonstrations about our design software towards our international customers.

You will become an expert of our software while providing services to customers through trainings and after sales support. 

Responsibilities

  • Help our customers with technical support by phone and e-mail
  • Learn more about CAD and BIM in practice
  • Give trainings for small and big groups
  • Help the sales team with demonstrations about the program for new customers
  • Consultancy for our customers about all kinds of projects
  • Testing of quality of the software
  • Willing to travel, mostly within Benelux

Tasks

  • Contact our international customers about their questions and remarks
  • Search for a solution for all kinds of questions for customers
  • Advice customers with their CAD and BIM workflow
  • Give trainings 
    • In house or at customer site
    • Custom made trainings
    • Basic, detailed and theoretical trainings about CAD modeling and engineering, reinforcement, BIM, … 
  • Give presentations 
    • At events about the new features, improvements, …
    • Demo’s for sales
    • Webinars about special features 
  • Consultancy for our customers about all kind of projects
  • Travel: 
    • Travel frequently to the Netherlands and Luxemburg
    • Travel occasionally to the rest of Europe + world
    • Give trainings in Dutch, English, French.
  • Assist development by transferring customer demands, bugs and make some suggestions about new features
     

Profile

  • You have a degree in Engineering
  • Communicative with sufficient oral and writing skills in Dutch, English and French
  • Spontaneously, friendly, customer oriented 
  • Experience in calculation of constructions and/or CAD/BIM is a plus

 

What we offer

Become part of an ambitious team within a growing and international organization. An attractive salary with extra-legal benefits and a company car. Personal development plan for personal growth and a successful career path.

 

Contact

Want to know more about SCIA or about this position? You can find out more about the organization at the company’s web site www.scia.net or get in touch with HR (hr@scia.net).

 

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