Remote Assistance

Remote Assistance is a cloud-based service (based on the tool GoToAssist) that enables the SCIA support engineers to view the screen of remote computers and other Internet-connected devices in order to deliver a fast and effective support service.
With Remote Assistance we can jointly edit documents and share our screens or documents with other users.
 

How does Remote Assistance work?

1. To work with Remote Assistance you need an active internet connection and a telephone or Skype connection between a SCIA support engineer and yourself. Our support engineer starts a session on his PC and generates a unique Support Key number.
2. You, from your side, will need to browse to http://www.fastsupport.com.
   
   
   
   Here you fill in your name and the Support Key number that has been given to you by our support engineer.
   Then you press the Continue button.
3. Sometimes a message will appear asking your permission to execute Java.
   Please accept this, so that the connection can be established.
4. Now a window will appear asking you if you want to join the Remote session.
   
   
   
   Please click the Yes button.
   From this moment on, our support engineer can see your screen and move your mouse.
5. A small window will appear at the bottom right of your screen.
   
   
   
   This window allows you to control the GoToAssist session.
   You can chat with our support engineer and exchange files.
   You can also stop sharing your screen or end the session.
    

How to start?

Click the following link:  Start Remote Assistance !