Remote Assistance is a cloud-based service (based on the tool GoToAssist) that enables the SCIA support engineers to view the screen of remote computers and other Internet-connected devices in order to deliver a fast and effective support service.
With Remote Assistance we can jointly edit documents and share our screens or documents with other users.
How does Remote Assistance work?
To work with Remote Assistance you need an active internet connection and a telephone or Skype connection between a SCIA support engineer and yourself. Our support engineer starts a session on his PC and generates a unique Support Key number.